cx44 Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which cx44 ("cx44", "we", "us", or "our") collects, processes, stores, and shares personal data obtained from individuals ("you", "the Player", "the User") who access or use the cx44 platform at cx44.io. This Policy applies to all services offered on the cx44 platform, including online casino games, live dealer tables, sports betting, specialty game categories, account registration, payment processing, and customer support interactions.

cx44 is committed to handling personal data responsibly and in accordance with recognised data protection principles. We collect only the data that is necessary for the purposes described in this Policy, retain it only for as long as required, and take appropriate technical and organisational measures to keep it secure at all times.

If you have questions about this Policy or wish to exercise any of your data rights, please contact us at [email protected] at any time. Our support team is available 24 hours a day, seven days a week.

For the purposes of this Policy, cx44 acts as the data controller in respect of the personal data collected from Players and visitors to cx44.io. As data controller, cx44 determines the purposes for which and the means by which personal data is processed.

Where cx44 engages third-party service providers to process data on its behalf — for example, payment processors, game software providers, or identity verification services — those third parties act as data processors under instructions from cx44. cx44 remains responsible for ensuring that all data processors provide sufficient guarantees regarding the security and confidentiality of personal data.

cx44 collects several categories of personal data depending on how you interact with our platform. The following table summarises the key data categories and the specific data points within each:

cx44 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

Data you provide to us directly when you: register a cx44 account; complete identity or age verification; make a deposit or withdrawal; contact our customer support team; respond to surveys or promotional campaigns; or update your account profile settings.

4.2 Automated Collection

When you access cx44.io, our systems automatically collect certain technical data, including your IP address, device identifiers, browser type, and session activity. This data is collected via server logs, session tracking technologies, and analytics tools embedded within the platform. See Section 10 for details on cookie usage.

4.3 Third-Party Sources

cx44 may receive personal data about you from third parties in the following circumstances:

• Identity verification providers who return the results of document checks and age verification queries.
• Payment processors who confirm the status and metadata of deposit or withdrawal transactions.
• Fraud prevention and AML screening services that flag accounts against watchlists or sanctions databases.
• Game software providers who may share technical session data relevant to dispute resolution or malfunction claims.

cx44 uses the personal data it collects for the following purposes. Each purpose is associated with a lawful basis for processing, as described in Section 6:

• Account Management: To create, verify, maintain, and secure your cx44 player account, including processing registration, enabling login, and managing account settings and preferences.
• Service Delivery: To provide you with access to all cx44 gaming and betting services, process your wagers, settle bets, and display game histories and account balances accurately.
• Payment Processing: To facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, USDT, BTC), verify payment ownership, and maintain transaction records.
• Identity & Age Verification: To confirm that you are at least 21 years of age and that the personal details you have provided are accurate and genuine, in fulfilment of our Know Your Customer (KYC) obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, money laundering, and other prohibited activities on the cx44 platform.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and provide personalised responsible gaming interventions where necessary.
• Customer Support: To respond to your support enquiries, resolve disputes, manage complaints, and maintain a record of your interaction history with the cx44 support team.
• Marketing & Promotions: To send you promotional communications, bonus offers, and personalised game recommendations — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.
• Platform Analytics & Improvement: To analyse aggregate usage patterns, identify technical issues, optimise platform performance, and develop new features tailored to the Bangladesh market.
• Legal & Regulatory Compliance: To fulfil any applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by applicable anti-money laundering and financial crime prevention standards.

cx44 processes your personal data only where a recognised legal basis exists for doing so. The primary legal bases we rely on are as follows:

cx44 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, cx44 may share your personal data with the following categories of recipient where necessary and lawful:

7.1 Service Providers & Data Processors

cx44 engages trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and cryptocurrency payment gateways), identity and age verification services, fraud prevention and AML screening providers, cloud hosting and infrastructure providers, and customer support platform operators.

7.2 Game Software Providers

Certain personal data — specifically technical session data, game round identifiers, and bet records — may be shared with third-party game software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe solely for the purpose of game operation, dispute resolution, and technical malfunction investigation. These providers are contractually prohibited from using your data for any other purpose.

7.3 Legal & Regulatory Authorities

cx44 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where we are legally required to do so. This includes disclosures required under applicable anti-money laundering legislation, court orders, or formal requests from government authorities. cx44 will, to the extent permitted by law, notify affected Players of such disclosures.

7.4 Business Transfers

In the event that cx44 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by cx44 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the consequent change in data controller prior to their data being transferred, and will be provided with the opportunity to delete their account if they do not wish their data to be subject to the new entity's privacy practices.

cx44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

When the applicable retention period expires, cx44 will securely delete or anonymise the personal data concerned. Anonymised data — from which no individual can reasonably be identified — may be retained indefinitely for aggregate statistical and analytics purposes.

cx44 implements a multi-layered approach to data security, combining technical, administrative, and physical safeguards designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and cx44.io is encrypted using industry-standard 256-bit SSL/TLS protocols. This protects your login credentials, payment information, and personal data from interception during transmission.
• At-Rest Encryption: Sensitive personal data stored in cx44's databases is encrypted at rest using AES-256 encryption, ensuring that data remains protected even in the event of unauthorised physical access to storage infrastructure.
• Access Controls: Access to personal data within cx44's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job functions, and all access is logged and audited.
• Two-Factor Authentication (2FA): cx44 offers 2FA for all player accounts, adding an additional layer of authentication beyond username and password to protect against unauthorised account access.
• Penetration Testing & Vulnerability Assessments: cx44 conducts regular third-party security audits and penetration testing exercises to identify and remediate vulnerabilities in its platform infrastructure before they can be exploited.
• Incident Response: cx44 maintains a documented data breach response procedure. In the event of a security incident that is likely to result in a risk to your rights, cx44 will notify affected Players without undue delay.

cx44.io uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session state, and collect analytics data. A cookie is a small text file placed on your device by a website server. The cookies used on cx44.io fall into the following categories:

10.1 Strictly Necessary Cookies

These cookies are essential for the cx44 platform to function correctly. They enable core features such as secure login sessions, account authentication, shopping cart functionality for deposits, and fraud prevention signals. These cookies cannot be disabled without materially impairing your ability to use the platform.

10.2 Functional Cookies

Functional cookies remember your preferences and settings — for example, your preferred language, game display settings, and notification preferences — so that you do not need to re-enter them each time you visit. These cookies do not track browsing activity across external websites.

10.3 Analytics Cookies

cx44 uses privacy-respecting analytics tools to understand how Players interact with the platform — which game categories are most popular, where technical errors occur, and how navigation flows are used. Analytics data is aggregated and does not personally identify individual users.

10.4 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from accessing certain features of the cx44 platform. Detailed guidance on managing cookies is available in your browser's help documentation.

cx44 respects your rights in relation to the personal data we hold about you. Depending on the applicable law, you may be entitled to exercise the following rights:

• Right of Access: You have the right to request a copy of the personal data cx44 holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to Rectification: If any personal data cx44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that cx44 delete the personal data it holds about you. This right is subject to limitations where cx44 is required to retain data by law (e.g., for AML record-keeping purposes).
• Right to Restriction of Processing: You may request that cx44 restrict the processing of your personal data in specified circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you have the right to receive the personal data you have provided to cx44 in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another data controller.
• Right to Object: You have the right to object to the processing of your personal data where cx44 relies on legitimate interest as the legal basis. You may also object at any time to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". cx44 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. Where requests are complex or numerous, cx44 may extend this period by a further 30 days, in which case you will be informed of the extension and the reasons for it.

cx44 operates a platform that is primarily designed for and directed at players based in Bangladesh. However, certain third-party service providers used by cx44 — including cloud infrastructure providers, payment processing partners, and game software vendors — may process personal data in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, cx44 ensures that appropriate safeguards are in place to maintain the equivalent level of protection that applies to data processed within Bangladesh. These safeguards may include:

• Contractual clauses binding the recipient to process the data only for specified purposes and to maintain appropriate security standards.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
• Binding corporate rules applicable where data is transferred within a corporate group of companies.

If you would like further information about the safeguards cx44 has in place for international transfers of your personal data, please contact us at [email protected].

The cx44 platform is strictly intended for individuals who are 21 years of age or older. cx44 does not knowingly collect personal data from individuals under the age of 21. If cx44 becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, we will take immediate steps to delete that data and permanently close the associated account.

As part of our age verification process, cx44 may request copies of government-issued identity documents (national ID or passport) to confirm that a Player meets the minimum age requirement before withdrawals are processed or certain features are unlocked. This data is handled under strict confidentiality protocols and retained only for the period required by our KYC obligations.

cx44 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The effective date displayed at the top of this page will be updated whenever a material change is made.

Where changes are material — meaning they significantly affect your rights or how we process your personal data — cx44 will notify registered Players via the email address associated with their account at least 14 days before the changes take effect. For minor, non-material updates (such as clarifications to existing language or typographical corrections), cx44 may update the Policy without advance notice, though the effective date will always be updated accordingly.

Your continued use of the cx44 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the revised terms, please discontinue use of the platform and contact [email protected] to request account closure.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way cx44 handles your personal data, please do not hesitate to get in touch. Our data and privacy team can be reached through the following channel:

cx44 takes all privacy-related enquiries seriously and will respond to your message promptly. For urgent matters — such as a suspected account compromise or unauthorised data access — please mark your email as urgent and our security team will prioritise your case.